Effective date: 21/10/2024
At Digi Haat ("we," "us," or "our"), we are committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application or website (collectively, "Platform"), which is based on the ONDC Protocol.
By using Digi Haat, you agree to the terms of this Privacy Policy, and consent to your data being collected and processed as per the terms of this Privacy Policy. If you do not agree, please do not use the Platform.
We may collect the following types of information:
This includes your name, email address, phone number, delivery addresses, payment details, and other data that can identify you.
We collect data about how you interact with the Platform, including browsing behavior, search history, and preferences.
Information about the device you use to access Digi Haat, including hardware model, operating system, and IP address.
We may collect your location information when you use location-based services or make location-specific purchases.
We use your information for the following purposes:
Processing orders, delivering products, and facilitating transactions.
Responding to your queries, complaints, or issues with our services.
Sending you notifications, promotional offers, updates about your orders, and changes to our policies.
Improving our services by analyzing how users interact with the Platform.
We may share your information with:
Third-party vendors who assist in providing services such as payment processing, delivery, and customer support.
As Digi Haat operates on the ONDC Protocol, we may share necessary data with ONDC-participating sellers and buyers.
We may disclose information to comply with legal requirements or respond to legal requests from public authorities.
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business deal.
We will retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce agreements.
You have the following rights concerning your personal information:
Request access to the personal information we hold about you.
Request correction of inaccuracies in your personal data.
Request the deletion of your personal information, subject to legal obligations.
We implement industry-standard security measures to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We use cookies and similar technologies to enhance your experience on our Platform. You can manage your cookie preferences through your browser settings.
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Phone: +91 99535 75091
Address: ONDC Head Office, 3rd Floor, 7/6, August Kranti Marg, Siri Fort Institutional Area, Siri Fort, New Delhi, Delhi 110049